Privacy Policy

Arumi Aesthetics (ABN 96 478 182 860) is committed to protecting your privacy. As a provider of health-related services, we handle personal and health information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), regardless of our size as a business.

What we collect

Depending on your interaction with us, we may collect:

• Contact details, such as your name, email address, and phone number
• Booking information provided through our booking partner, Timely
• Health information you choose to share during a consultation, including relevant medical history
• General website usage information, such as pages visited, for the purpose of improving our site

How we use your information

We use your information to:

• Schedule and manage consultations and treatments
• Communicate with you about your bookings or enquiries
• Maintain accurate clinical records, as required of registered health practitioners
• Meet our legal and professional obligations, including under AHPRA and the Therapeutic Goods Administration

We do not sell or trade your personal information. We do not use your health information for marketing purposes.

Booking through Timely

When you book a consultation, your booking details are processed through Timely, our third-party booking platform. Timely has its own privacy policy governing how it handles your information, available on its website.

How we store and protect your information

Your information is stored securely and access is limited to those directly involved in your care or the operation of our business. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at the details below. We will respond to reasonable requests within a reasonable timeframe.

Complaints

If you have a concern about how we have handled your personal information, please contact us directly in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update.

Contact us

Arumi Aesthetics
Phone: 0477 964 658
Email: support@arumiaesthetics.com
Location: Inside The Hive Beauty Co, 3 South St, Canning Vale WA 6155